Your people are doing work your systems should be doing.
Sabliq builds automation and custom systems for teams with more admin than hands. We find where your hours are going, and build the systems that take that work off your people, so your customers get faster, cleaner service. Once it's live, we can keep it running for you.
Six questions, about two minutes.
The fix you're planning might not be the one you need.
Most of our work starts with someone saying one of these. Here's what we'd ask before anything gets built.
- What you're saying
“We need to hire another admin person.”
What we'd ask firstHow much of that role is moving information from one place to another?
- What you're saying
“Month-end reporting takes days.”
What we'd ask firstHow many places does the data live, and who is stitching it together by hand?
- What you're saying
“Things fall over when someone's on leave.”
What we'd ask firstWhich of your processes only exist in one person's head?
- What you're saying
“Customers get chased for things they've already done.”
What we'd ask firstWhere does a payment or form get recorded, and does every system hear about it?
- What you're saying
“People keep asking where things are up to.”
What we'd ask firstWhat tells them, and your team, when something has changed?
Sometimes the answer is a build. Sometimes it's a change to how the work is done, and you won't need us past the first conversation.
Your customers can tell when the back office is struggling.
Slow confirmations. Being asked for the same details twice. A renewal reminder that lands after they've already paid. It's rarely your team's fault. It usually comes from systems that don't share information.
When the work behind the scenes runs on its own, people hear back sooner, give their details once and stop having to chase you. They don't see the system. They just notice you're on top of things.
What we build
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Workflow mapping
We sit with the people doing the work and map how it actually runs. It usually turns up double handling, and at least one process that only lives in someone's head.
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Automation
Reminders, handovers, data entry and reporting that run on their own, connected to the software you already pay for.
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AI for a defined job
Drafting replies, pulling details out of forms, sorting incoming requests. We measure the task before and after, so you can see whether it's earning its keep.
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Custom systems
When nothing off the shelf fits, we build it. You own it, you choose where it's hosted, and there are no per-seat fees that grow with your team.
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AI governance
A written AI use policy, a list of approved tools and what data can go into them, a one-page guide for staff and a short briefing for your board or leadership. Done remotely, with one video call.
How a project runs
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The Workload Map
A short, fixed-price engagement to find where the time goes and agree what's worth fixing first.
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Scope
A fixed quote covering what we'll build, what it costs and how we'll measure it.
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Build
Built and tested with the people who'll use it every day.
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Run
Handover, documentation and training. Run it yourselves, or add a monthly support plan.
Each stage is quoted on its own. Stop after any of them.
Teams whose work has outgrown their tools.
You've got good people and decent software, but the software doesn't talk to itself, so your people do it. There's nobody whose job is to connect it all, and the workarounds have started to cost more than they save.
Industry matters less than you'd think. The same problems turn up in a five-person practice and a national organisation with thousands of members.
A few things we do differently
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You own what we build
It's hosted where you choose, with no licence that grows with your headcount.
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Every stage is quoted separately
If the Workload Map is all you need, that's where we stop.
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We measure before and after
We track hours saved and one customer-side measure, like response time or chase-ups sent. If something isn't working, we'll tell you.
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Everything is documented
You're never locked in to us to keep it running.
Who's behind Sabliq
Matthew
Founder
Matthew has worked in consulting, automotive, travel, finance, non-profit, business services and events. In every one of them he saw the same thing: good people doing work their systems should have been doing. He started Sabliq to change that.
Where is your team losing the most time?
Book a free 30 minute call. If you don't need anything built, we'll say so.
Not sure what you need yet? Find your starting point. Six questions, about two minutes.